Bella FSM is pleased to announce it was listed in the “Top 20 Most User Friendly Field Service Management Software” 2016 report by Capterra. On average, a technician working for a field service company completes four to five jobs per day. While performing routine maintenance might be a piece of …
Efficiency and productivity are two of the most important factors that owners are keen to observe and measure. Fortunately, technological tools such as field service software have enabled many owners to track metrics critical to achieving the said goals. But other than this software, other technological top trends has been …
Simply stated, FSM software is Field Service Management software you use to organize technicians and team members out in the field. It’s a type of software solution designed to help manage and optimize the business operations. Especially, for companies that provide services outside of their premises, such as repair, maintenance, …
Mold infestation is a growing problem in both residential and commercial real estate. This has lead to a thriving (and highly competitive!) market for mold removal services. If your company is competing in this busy marketplace, you know that you need every possible edge to stay profitable. Investing in the …
Your customers’ expectations for service are changing. They now expect to request and receive help via multiple channels including phone, email, instant message and mobile. They want to be able to ask questions, be fully informed on status, and achieve a resolution – 24/7, and on any device. Your challenge …
In recently published research from Aberdeen, it was found that organizations with an 80 percent level of first-time fix and above, experienced far greater customer satisfaction and retention scores when compared with those that averaged a sub-50 percent level of first-time fix. More so, the more efficient organizations experienced a …
When managers and employees can access their time and labor directly, the SMB limited resources are freed to focus on strategic and value-added services. Mobile self-service also responds to the growing trend in business technology. Employees have become accustomed to using mobile devices for any number of household and personal …
If your company has a mobile workforce, then it’s critical to have the technology to support them. When implemented and used properly, modern field service management software addresses issues such as disjointed communications, over-scheduled resources, and poor first-time fix rate. Upgrading your desktop systems or paper-based methods is the best …
Internet of Things is an ever changing industry with continually changing technology. We here at Bella FSM are always looking for new information to assist you in improving your business. Our friends at TechnologyAdvice have created an outstanding infographic which captures this topic. “Although slower to adopt new technology than …
Reston, Virginia – May 11, 2015 – Bella FSM, a recognized leader of SaaS Field Service Software announced today they reached the $1M revenue milestone. Achieving this level reaffirms their strong position in the Field Service Industry market space.Growth of Bella FSM With more and more companies looking to reduce …