Mold infestation is a growing problem in both residential and commercial real estate. This has lead to a thriving (and highly competitive!) market for mold removal services. If your company is competing in this busy marketplace, you know that you need every possible edge to stay profitable. Investing in the …
Your customers’ expectations for service are changing. They now expect to request and receive help via multiple channels including phone, email, instant message and mobile. They want to be able to ask questions, be fully informed on status, and achieve a resolution – 24/7, and on any device. Your challenge …
In recently published research from Aberdeen, it was found that organizations with an 80 percent level of first-time fix and above, experienced far greater customer satisfaction and retention scores when compared with those that averaged a sub-50 percent level of first-time fix. More so, the more efficient organizations experienced a …
When managers and employees can access their time and labor directly, the SMB limited resources are freed to focus on strategic and value-added services. Mobile self-service also responds to the growing trend in business technology. Employees have become accustomed to using mobile devices for any number of household and personal …
If your company has a mobile workforce, then it’s critical to have the technology to support them. When implemented and used properly, modern field service management software addresses issues such as disjointed communications, over-scheduled resources, and poor first-time fix rate. Upgrading your desktop systems or paper-based methods is the best …
Internet of Things is an ever changing industry with continually changing technology. We here at Bella FSM are always looking for new information to assist you in improving your business. Our friends at TechnologyAdvice have created an outstanding infographic which captures this topic. “Although slower to adopt new technology than …
Reston, Virginia – May 11, 2015 – Bella FSM, a recognized leader of SaaS Field Service Software announced today they reached the $1M revenue milestone. Achieving this level reaffirms their strong position in the Field Service Industry market space.Growth of Bella FSM With more and more companies looking to reduce …
Reston, VA – April 24th, 2015 – Bella FSM, a leading provider of web-based Field Service Management software announces a significant enhancement to its software providing further customization capabilities. Bella FSM now has almost unlimited customization capability providing complete flexibility for businesses. Although many field service organizations have similar business …
We received a great deal of response to our recent post on how mobile workforce management software can impact customer service. Let’s take a closer look at individual components of customer service and see how focusing on those components can help you improve your customer service and grow your business. …
For companies large and small the selection of service management software for the office and mobile workers can be a daunting task. Involve your staff early in the decision-making process of the new system and provide adequate training and support once the system goes live. These are the employees whose …