How Customer Experience Evolved with Field Service Management

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Traditionally, companies have had a hard time balancing customer experience with the cost to provide service. With innovations in field service management, it’s getting a whole lot easier. Customer experience plays a crucial role in business success. After all, your technicians interact directly with your customers. While it’s well-known that …

Office Thermostat Wars Affect Employee Productivity

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Software Advice, a company that helps HVAC software buyers build a shortlist of vendors, recently conducted a study on the “thermostat wars” that rage in offices across the country this time of year: some like it cool, some like it warm, and businesses struggle to find a way to please …