Simply stated, FSM software is Field Service Management software you use to organize workers out in the field. Generally speaking, this includes tools to help you manage work orders, scheduling, dispatching, employees, customers and inventory.
Benefits of Using FSM SoftwareThe benefits of using FSM software are vast. The primary benefits include getting more organized, managing your business more effectively, winning more jobs and growing your business. This is simply how technology empowers small to medium-sized businesses.
The ProblemThink of how a plumbing business was run 40 years ago. You’d call Joe’s Plumber. Margie the receptionist would pick up and check Joe’s calendar to see when he could be there. You pick a date and time. Joe shows up, fixes the toilet and hands you a clipboard to sign. Chances are that Joe’s Plumbing is still doing business the same way 40 years later and hasn’t seen any significant growth in his business over that time period.
The problem is that Joe, like everybody else, will be forever constrained by time, and running a business on pen & paper takes a lot of “time”.