Bella work order software allows you to easily manage service and maintenance requests at every stage. Feel confident that your field team utilization is the highest it can be. Manage, monitor and even automate service requests to ensure they are resolved within the time commitments made to your customers.
Traditional paper work orders are inefficient and filled with errors. We instantly send work orders to your technicians using any iOS, Android or Windows device directly from the work order software. They have all the data they need to complete the job right and on the first visit. You get a signed, ready to invoice using the work order software as soon as the task is complete.
Work Order Management
Text and email alerts
Track travel times
Maintenance / Service contracts
Image and file attachments
Customer Equipment Tracking
Work Order Scheduling
Every WO has a lifecycle with three main phases — creation, completion, and recording. These phases can be broken down into several steps. Understanding each step and having a solid work order management system ensures tasks don’t get stuck in one phase and turn into backlog.
Step #1: The task is identified
Tasks fall into two groups, planned maintenance and unplanned maintenance. Planned maintenance encompasses all the jobs you know of ahead of time, like routine inspections, and unplanned maintenance includes all the tasks you can’t foresee, like an unexpected breakdown.
Step #2: The maintenance request is created
The details of the job are put together and submitted to the maintenance team for further action. For example, when a machine breaks down, an operator creates a work request and submits it to maintenance. If a task is planned, an order is created and triggered at the proper time.
Step #3: Work order management is prioritized and scheduled
Some tasks are more time-sensitive than others. A burnt-out light bulb doesn’t need to be fixed immediately, but a broken conveyor belt might. That’s why you need to prioritize every task that hits your desk.
After prioritizing, it’s time to schedule. Work order software can schedule based on a set deadline, planned maintenance triggers, or dedicated blocks of time. Setting a deadline keeps everyone accountable and informed so nothing falls through the cracks.
Step #4: Assigned and completed
It’s time to turn those words on a page into action. The create work order is assigned to a technician, who completes the task. This can be a five-minute check of equipment, or it can be a complex repair job that takes several days.
Step #5: WO is closed and documented
Once all the terms entered in the work order scheduling software are completed, it can be closed. Managers may need to sign off for compliance requirements. Once the WO is closed in the work order software, it is filed away. A properly organized work order management software log is crucial for building asset histories, reviewing past solutions, preparing for audits, and more.
Step #6: WO is analyzed and/or modified
Closed WO's in the work order software contain valuable information. They can provide insight into your processes and systems that can be used to fine-tune your operation. Having a log with work order software also allows technicians to quickly spot any missed steps or alternate solutions if an issue flares up again.