Grow Your Business
Appliance Repair Software
Appliance repair software that gets more jobs done, faster.
If you own or manage a small to mid-sized appliance repair or installation business, you know how important it is to stay organized, reduce costs, and deliver great service. Bella FSM runs the day's calls, the parts on each truck, every customer's units, and the payment at the door from one account, in the office or in the driveway.
Live parts inventory per truck
Quotes and payments at the door
$35/mo for one user, $10/mo per additional user
Parts on truck 2
41 in stock · 3 low-stock alerts
Next stop
Dryer no-heat · 2:30 pm
Live Parts InventoryCounts update from the truck
Drag-and-Drop Job BoardEvery call on one screen
Paid at the DoorQuotes, receipts, card payments
Any Phone or TabletOffice and field, one login
In plain English
What appliance repair software is.
Appliance repair software is the system a repair company runs its day on: a job board for every service call, a parts inventory that updates as technicians pull stock, one record for each customer and the units in their home, and quotes, payments, and receipts handled in the customer's kitchen. It replaces the paper tickets, whiteboard, and spreadsheet most shops start with, and it runs on the office computer and on each technician's phone.
Solo techs and one-truck shops
For a one-truck shop it means knowing which belt is on the van before quoting the job, and leaving the house with the bill already paid.
Repair companies with several technicians
For a larger company it means every technician's day on one screen, with parts, unit history, and payments visible from the office without a phone call.
Bella FSM is appliance repair software built for that whole range. One truck to a multi-van fleet. Try it free for 14 days, no credit card needed.
Before and after
A normal repair week, before and after the software.
The reality
A repair week runs on parts and callbacks
- Most calls need a diagnosis first and a part second, so many jobs become two visits
- Each customer may own five or six units, each with its own make, model, and history
- Common parts live on the truck; the rest get ordered and tracked by hand
- Warranty work, cash work, and property-manager accounts all bill differently
- The phone keeps ringing while the only office person is also the dispatcher
What goes wrong
Paper tickets and phone tag cost real hours
- The tech arrives without the part because nobody knew what was on the truck
- The return visit gets forgotten until the customer calls, annoyed
- Two techs get booked across town from each other at the same hour
- Paper tickets pile up and the bills go out a week late, or not at all
- Nobody can find the serial number from the last visit, so the tech starts over
With Bella FSM
The same week, run from one system
- The technician sees the parts on the truck before leaving, so the right part rides along
- The return visit is created from the first call and stays tied to the ordered part
- Every tech's day sits on one board, so double-bookings show up before they happen
- The receipt goes out from the kitchen, not a week later
- The serial number and last repair sit under the customer, one tap away
Built for repair shops
Why appliance businesses choose our software
Designed to simplify scheduling, manage your team, track inventory, and improve customer satisfaction, all in one easy-to-use platform. These are the six jobs it has to do well before a shop trusts it with a full week of calls.
Drag-and-Drop Job Board
Quickly assign jobs and manage your technicians' schedules. Drag-and-drop planning makes it easy to plan the day and avoid conflicts.
Parts on Every Truck
Know exactly what parts are available at all times. Inventory updates live so technicians can check availability during service calls.
Paperless Job Records
Job notes, photos, and customer signatures are saved on the phone and filed under the unit, so nothing gets lost between the van and the office.
On-Site Estimates & Payments
Create quotes, send invoices, and accept payments onsite, all from the job site.
Customer & Appliance Records
Store job history, track conversations, and keep customer details in one place with built-in customer profiles for every unit you service.
Cloud Access on Any Device
Cloud-based access means you and your team can log in from a desktop, tablet, or phone whether you're in the office or out in the field.
Day planning & routing
Explore route scheduling & dispatch
Drag-and-drop day planning and routing
Every open call sits on one board. The office drags each job onto a technician and a time slot, and moves work when a repair runs long or the part has not arrived. The technician's phone updates the moment anything changes.
Drag-and-drop day planning for every tech
- Every technician's day side by side, moved with a drag
- Return visits created from the first call, so the part and the follow-up stay linked
- Email and text appointment reminders sent automatically
Same-day calls without the reshuffle
- Same-day emergency calls dropped onto whichever tech is free
Work orders
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Work orders, from the first call to the signed ticket
Every call becomes a work order as soon as it lands on the board. The technician opens it on the phone, adds the diagnosis, the model and serial number, and photos of the failed part, and, with the eSignature add-on, gets the customer's signature on the screen before the van leaves. The ticket files itself under the customer's unit instead of in a folder on the truck's dashboard.
Diagnosis notes, photos, and model numbers on the ticket
- Make, model, and serial pulled in from the unit record (equipment tracking add-on)
- Error codes and diagnosis notes added at the machine
- Photos of the failed part attached before it goes in the bin (file attachments add-on)
A signed ticket closes the job in the driveway
- The customer signs off on the completed work on screen
- The signed job shows as complete in the office right away
- Warranty and follow-up notes stay with the unit for the next visit
Parts & inventory
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Parts and inventory tracking for every truck
A repair is only as fast as the part. Bella FSM keeps a count for the shop shelf and for each truck, takes a part off the count when a technician uses it on a job, and warns you before a common igniter, belt, or water valve runs out. If you are working out what to stock, our guide to appliance repair parts inventory covers the van list.
Track inventory in real time
- Alerts when a part drops below its reorder level
- Multiple stock locations and purchase orders with the advanced inventory add-on
- Separate counts for the shop and for every truck
- Technicians check availability from the driveway before quoting
Parts used on a job flow straight to the receipt
- Part numbers and prices added to the job as they are used
- Special-order parts tied to the return visit that installs them
Customer & unit records
Explore customer & property records
One record for every customer and appliance
One profile per customer and address. Under it sits each unit with its make, model, serial number, and every repair and part that went into it. When the same dryer fails again in eighteen months, the technician sees what was done last time before knocking on the door.
Paperless records and automatic customer reminders
- Job orders and invoices handled digitally, with no paper tickets
- Photos and signatures saved to the record from the phone (file attachments and eSignature add-ons)
One record per customer, address, and unit
- Make, model, serial, and warranty dates stored per unit with the equipment tracking add-on
- Property-manager accounts with many addresses under one bill-to
Estimates & payments
See how finished jobs become invoices
Quotes and payments at the customer's door
The diagnosis becomes a quote on the technician's phone, the customer approves it on the screen, and the finished job becomes a receipt with the parts already on it. Card payments go through before the technician leaves, so the money is in before the next stop. Warranty claims, cash jobs, and property-manager accounts all bill on different terms, and the software keeps them apart.
Quotes approved before the part is ordered
- Diagnostic fee, labor, and parts itemized on one estimate
- Customer signature captured on the phone or tablet (eSignature add-on)
- Approved quote converts to the job with one tap
Card payments taken at the door
- Card, check, or cash recorded against the job on the spot
- QuickBooks sync so the books match the day's work (QuickBooks add-on)
The mobile app
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Work from anywhere with the mobile app
There is no separate field version to buy. The same software the office uses runs on each technician's phone, and whatever gets entered in a kitchen shows up in the office as it happens. The same account runs in the field, so nothing gets re-keyed at the end of the day.
From the driveway or the office
- Log in from a desktop, tablet, or phone, in the office or in the field
Team permissions by role
- Technician access to job history and notes
- Access set by user role, with admin and standard users
Who it's for
Built for one-truck shops up to multi-van fleets
Bella FSM is built for companies that want to grow without the headaches. We handle hosting, security, and updates so you can focus on your customers. Shops that install as well as repair run both kinds of work through the same account, with install dates and parts tied to one customer.
One-truck operators
You take the calls, do the repairs, and send the bills. The board, the parts count, and card payments run from your phone, so the office work happens in the driveway between stops.
Growing repair teams
Two to ten technicians and one person in the office. The board shows every tech's day, each truck has its own parts count, and the office can answer "when will he be there" without a radio call.
Multi-van service companies
Warranty work for manufacturers, property-manager accounts, and retail customers on the same fleet. Team permissions by role and reports by technician keep a larger operation readable.
Frequently Asked
Appliance repair software FAQs
What is appliance repair software?
It's a digital tool that helps manage every part of your business, from booking jobs and dispatching techs to invoicing and tracking inventory. Bella FSM puts all of it in one cloud account: a job board, a live parts count for each truck, customer and unit records, and quotes and card payments taken on the spot, reachable from the office or from the field.
How does appliance repair service software improve efficiency?
It automates tasks such as scheduling, customer reminders, and inventory tracking, reducing manual effort. This leads to faster fixes and fewer return trips. In practice the office assigns a call in seconds, the technician sees the unit's history and the parts on the truck before arriving, and the receipt goes out from the driveway rather than at the end of the week.
Can I use appliance repair business software from my phone?
Yes. Bella FSM works on desktops, tablets, and smartphones. Technicians open the day's stops, job notes, and unit history from their phone, collect card payments on the spot, and add photos and signatures with the file attachments and eSignature add-ons. Anything entered in the field shows up in the office right away.
How does appliance repair software plan each technician's day?
Bella FSM shows every technician's day on one board, and the office assigns a call by dragging it onto a name and a time. When a repair runs long, the next job moves with one drag and the customer gets a text. Return visits are booked from the first call, so a part that had to be ordered does not become a forgotten job.
Is appliance repair software worth it for a small business?
Yes, including a one-truck shop. The right software for a small shop is the one the technician will use from the driveway. Bella FSM is $35/mo for one user and $10/mo per additional user or add-on, so run the 14-day free trial, which needs no credit card, on a real week of calls before deciding.
Does appliance repair software track parts inventory?
Yes. Bella FSM keeps a live count of parts in the shop and on each truck, updated as technicians use stock on a job. Low-stock alerts fire before a common part runs out, and the parts used on a repair flow onto the receipt automatically. For a deeper look at what to carry on the van, read our guide to appliance repair parts inventory.
Start today
Start your appliance repair software trial today.
Put Bella FSM through a real week of calls before you decide. Free 14-day trial, no credit card, cancel anytime. After the trial it is $35/mo for one user and $10/mo per additional user. Add-ons such as QuickBooks sync, eSignature, equipment tracking, advanced inventory and file attachments are $10/mo each.
What you get on day one
- Import your customer list from a spreadsheet
- Job board and parts counts ready to use
- Mobile app on every technician's phone
- Recurring visits and email and text alerts
- 24/7 support
- 14 days free, no credit card, cancel anytime