Service Business Software

Bella FSM is easy to use and designed to help you manage your business more efficiently. Our efficient and well-trained team manages the hardware and service business software for you so that you have more time to focus on directing your business. Spending more time on your business can only mean increased productivity, sales, and profits. Simply log into Bella Field Service Management and easily manage schedules, customers, jobs, employees, vendors, invoicing, accounting, equipment and so much more. Below are just a few features.

Bella service business and work order software allows you to easily manage jobs at every stage from estimate, work order, invoice, and paid. Update from the office or field. Send out email and text alerts for immediate dispatch. The software dashboard provides a real-time view into the business.

Job status tracking

Job status and priority color codes

Text and email alerts

Maintenance and service contracts

Image and file attachments

Scheduling and Dispatch

Quickly schedule and update work orders directly on the calendar. Our job scheduling software also allows you to update appointments easily with drag and drop capabilities.

Multiple calendar views

Recurring appointments

Color coded calendar

Schedule summary

Appointment reminders

Text and email alerts

Mapping

Crews

Customer Relationship Management

Easily manage all communications, notes, history, contacts, locations, and equipment. You can also securely login to Bella FSM to create a work order anytime, anywhere from device.

Multiple contacts and locations

Customer self service portal

Customer Account Managers

Flexible page layout

Parent - Subsidiary relationships

File attachments and image uploads

Mobile Access

Real-time software access to your data from any computer, laptop, smartphone, or tablet. Update Bella FSM in real-time from the office, field or home.

All smartphones & tablets supported

iPad, iPhone, and Android compatible

Capture electronic signatures

Real time communication between the back office and field

Text and email alerts

Inventory Management

Robust inventory management tools for businesses that operate with a lot of inventory. Work order scheduling software provides real time on hand amounts. Keep track of your valuable assets.

Easily import your inventory into Bella

Multiple sites for inventory parts

Run real time inventory availability

Alerts at reorder point

Receive and transfer inventory

Equipment Maintenance

Keep track of the maintenance you provide for your customer. Live visibility into work order history while onsite. Set up a recurring maintenance schedule. Also track your company assets assigned to your labor force.

Track service history for equipment

Recurring equipment maintenance

Track and service multiple pieces

Assign equipment to a specific customer location

Equipment service history while onsite

Accounting

Our service company software provides accounting features that will assist you to effectively manage your businesses finances. Track outstanding invoices so you never miss a payment again! Invoice your customers through Bella or integrate with QuickBooks if you prefer.

Track Bills, Payments, Invoices

Item list and Chart of Accounts

Job Profit

Electronic Signatures

Price Levels and Classes

QuickBooks Desktop Integration

Reporting

Robust reporting capabilities for all your data. Customize each report to view real time data critical to run your business. Examples:

Jobs

Customers

Job Profit

Marketing

Accounting

Custom Reports

Customization

Having the ability to customize a solution is critical for success. Bella FSM is easy to use as well as very flexible to the way you do business. There is no limit to amount of customization you can do.

Unlimited custom data fields

Customizable terms

Custom Quotes, Work Orders, Invoices

Customizable customer page layout

Customizable Reports

Time Zone settings

Custom email alerts subject and body

Employee and Vendor Management

Easily create a list of employees and vendors (subcontractors) for your business with our service business software. Employees and vendors may be designated as a field resource and assigned to work orders.

Scheduling and dispatch

Personal dashboard

Assigned equipment tracking

Time reports for payroll

Time Zone settings

Data Security

Rest assured that your data is secure. Our hosting partner Rackspace uses the latest in firewall, encryption, and intrusion detection technologies. Bella FSM is continually backed up so that data can easily be restored if the need arises.

User Roles

Admin user

Standard user

Standard user access settings

Tier One hosting at Rackspace

Daily backups

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