Bella FSM is easy-to-use and designed to help you manage your business more efficiently. Our efficient and well-trained team manages the hardware and service business software for you so that you have more time to focus on directing your business. Spending more time on your business can only mean increased productivity, sales, and profits. Simply log into Bella Field Service Management and easily manage schedules, customers, jobs, employees, vendors, invoicing, accounting, equipment and so much more. Below are just a few features.
Work Order Management
Bella work order software allows you to easily manage jobs at every stage from estimate, work order, invoice, and paid. Update jobs from the office or field. Send out email and text alerts for immediate dispatch. The job dashboard provides a real-time view into the business.
Job status tracking
Job status and job priority color codes
Text and email alerts
Maintenance and service contracts
Image and file attachments
Scheduling and Dispatch
Quickly schedule and update work orders directly on the calendar. Our job scheduling software also allows you to update appointments easily with drag and drop capabilities.
Recurring appointments
Color coded calendar
Schedule summary report
Appointment reminders
Text and email alerts
Mapping
Crews
Customer Relationship Management
Easily manage all communications, notes, history, contacts, locations, and equipment. You can also securely login to Bella FSM to create a work order anytime, anywhere from device.
Multiple contacts and locations
Customer self service portal
Customer Account Managers
Flexible page layout
Parent - Subsidiary relationships
File attachments and image uploads
Mobile Access
All smartphones & tablets supported
iPad, iPhone, and Android compatible
Capture electronic signatures
Real time communication between the back office and field
Text and email alerts
Inventory Management
Easily import your inventory into Bella
Multiple sites for inventory parts
Run real time reports on inventory
Alerts at reorder point
Receive and transfer inventory
Equipment Maintenance
Track service history for equipment
Recurring equipment maintenance
Track and service multiple pieces
Assign equipment to a specific customer location
Equipment service history while onsite
Accounting
Our service business software provides accounting features that will assist you to effectively manage your businesses finances. Track outstanding invoices so you never miss a payment again! Invoice your customers through Bella or integrate with QuickBooks if you prefer.
Track Bills, Payments, Invoices
Item list and Chart of Accounts
Job profit reports
eSignature on Invoices and Estimates
Price Levels and Classes
QuickBooks Desktop Integration
Reporting
Job Reports
Customer Reports
Job profit reports
Create custom reports
Marketing Reports
Accounting Reports
Customization
Having the ability to customize a solution is critical for success. Bella FSM is easy to use as well as very flexible to the way you do business. There is no limit to amount of customization you can do.
Unlimited custom data fields
Customizable terms
Custom Estimate, Work Order, Invoice
Customizable customer page layout
Customizable Reports
Time Zone settings
Custom email alerts subject and body
Employee and Vendor Management
Scheduling and dispatch
Personal dashboard
Assigned equipment tracking
Time reports for payroll
Time Zone settings
Data Security
User Roles
Admin user
Standard user
Standard user access settings
Tier One hosting at Rackspace
Daily backups
