A dedicated custom built version of Bella FSM’s leading web-based field service management software is available to organizations looking to streamline field service operations without changing the way they do business. Bella FSM will customize the solution to meet the specific needs of a customer at a fraction of the cost of traditional client-server software. In addition, the software solution can be branded to your specifications and will be hosted and maintained in a dedicated and secure environment.
Scheduling and dispatching field service resources while managing operations are challenges for all organizations. Many businesses still rely on out-of-date software, paper-based, and telephone-based processes to link field service resources with the office. Traditionally, field service agents have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, field resources often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella FSM’s end-to-end web based solution has enabled field service organizations to automate their processes, thereby reducing office costs and increasing field service productivity.
To discuss a custom solution please call 800.391.2191 or email firstname.lastname@example.org