Learning Academy

FSM solutions are used to remotely locate, track, and manage information regarding the teams of technicians sent by companies into the field for service processes. There are numerous benefits offered to organizations who deploy these solutions such as cost savings, improved employee productivity, and enhanced customer satisfaction. Highly distributed business operations such as refineries, pulp and paper manufacturing, mining, and …

Bella FSM is pleased to announce it was listed in The Top 20 Most Affordable Field Service Management Software Report by Capterra. The analysis compiled a pricing scenario based on a “typical field service software buyer” that has 2 office managers and 4 technicians (6 users) who typically complete 400 jobs total each month…

Bella FSM is pleased to announce it was listed in the “Top 20 Most User Friendly Field Service Management Software” 2016 report by Capterra. On average, a technician working for a field service company completes four to five jobs per day. While performing routine maintenance might be a piece of cake for your techs, processing a work order from start …

Efficiency and productivity are two of the most important factors that owners are keen to observe and measure. Fortunately, technological tools such as field service software have enabled many owners to track metrics critical to achieving the said goals. But other than this software, other technological top trends has been brought up in the industry in the past recent years, …

Simply stated, FSM software is Field Service Management software you use to organize technicians and team members out in the field. It’s a type of software solution designed to help manage and optimize the business operations. Especially, for companies that provide services outside of their premises, such as repair, maintenance, or installations at customer’s locations.What are the Benefits using FSM …

Mold infestation is a growing problem in both residential and commercial real estate. This has lead to a thriving (and highly competitive!) market for mold removal services. If your company is competing in this busy marketplace, you know that you need every possible edge to stay profitable. Investing in the right field service management tools is an important part of …

Your customers’ expectations for service are changing. They now expect to request and receive help via multiple channels including phone, email, instant message and mobile. They want to be able to ask questions, be fully informed on status, and achieve a resolution – 24/7, and on any device. Your challenge – and that of your organization – is to meet …

In recently published research from Aberdeen, it was found that organizations with an 80 percent level of first-time fix and above, experienced far greater customer satisfaction and retention scores when compared with those that averaged a sub-50 percent level of first-time fix. More so, the more efficient organizations experienced a 26 percent out-performance in service profitability. Most often these businesses …

When managers and employees can access their time and labor directly, the SMB limited resources are freed to focus on strategic and value-added services. Mobile self-service also responds to the growing trend in business technology. Employees have become accustomed to using mobile devices for any number of household and personal tasks, and expect the same flexibility from their employer. As …