Online self-service customer portals are a great tool to increase customer satisfaction, grow your business, reduce costs, and increase profits. Sound too good to be true? Well, it’s not! With today’s user-friendly web-based technology, having a self-service customer portal has become a necessity for businesses big and small.Self Service Customer …
When your software keeps techs in the field connected; speed, reliability and uptime are imperative. At Bella FSM, we provide SaaS for the field service industry. Think HVAC, construction, cleaning services, equipment maintenance and more – any company that has techs in the field. These companies rely on our software …
Reston, Virginia – December 2, 2014 – Bella FSM, a recognized software developer specialized in the Field Service Industry, recently added electronic signature capture. This software enhancement further streamlines business operations allowing for a true paperless process. Bella FSM eSignature provides the ability to electronically capture customer signatures on Estimate, …
As technology gets better, faster, and stronger more and more businesses are moving to state-of-the-art software that meets their needs. Software Advice, a technology review site, recently published their 2014 Field Service Buyer View. Here are a few of the key takeaways: “We pulled a random sample of hundreds of …
What if your technicians could take a mobile solution on the road? What would this mean for your organization? To your company’s profitability? Being on the road is an integral part of the job for field technicians. Travel time can consume one-third to one-half of their working day. Travel is …
Cost effective Field Service Management is widely gaining popularity among companies due to its potential to streamline processes and increase revenues. Some companies also recognize FSM by the name Field Force Automation. It is used by several small, medium, and large sized businesses that serve their customers by sending technicians …
Job optimization enables service organizations to increase resource efficiency, productivity, and utilization while reducing costs and enhancing the customer experience. While scheduling and mobility play a crucial role in this, much more information is required in making optimal decisions such as parts and materials, customer service history, technician availability, and …
As Bella FSM Service Software continues to grow we are enhancing the software to make it easy and easy to use for our customers. Here are a few of the software enhancements that we just added: One Click File Upload Previously, when uploading a file in the Add Note and/or …
End your reliance on historical data in regard to service demand. Clinging to historical trends may work in industries that remain stagnant year after year. However, in the service industry, customers’ needs and resources fluctuate drastically. As a result, organizations must improve forecasting of and planning for future demands in …
We are excited to announce additional service software features our customers have been asking for! Below are a few of the highlights. Custom Reports Bella always had the ability to run reports for all data list and select which data fields to include. However, now you have the option to …